vacantes de empleos disponibles en ALORICA COM aplica ahora a la vacante de empleo en República Dominicana

Vacante de Empleo en Alorica Dominicana

La empresa Alorica Dominicana requiere personal para trabajar de inmediato. Alorica  tiene un puesto de trabajo para ti. Si estas interesado en pertenecer a esta gran familia, aplica a la vacante de trabajo que tenemos disponible pulsando el botón que esta mas abajo. Alorica esta ubicada en República Dominicana

Vacante disponible

  • Operations Manager

Description Job

Performs difficult management level work overseeing broad aspects of a client program(s) at call center facility. Exercises broad oversight over 50 – 250 + subordinate personnel.

Job Functions

  • Daily Program Operations Management.
  • Staff Development, Mentoring.
  • Daily Progress Reporting.
  • Budget and Fiscal Management of Program.
  • Quality Assurance/Process Improvement.

Key Job Responsibilities

  •  Enforce daily service objective performance goal of 95% – 100%
  • Enforce development of supervisor team to including establishing performance expectations, training, coaching, and performance appraisals.
  • Ensure performance goals and met to pre-established expectations.
  • Manage and monitor project start-up, assessing needs, design and development.
  • Implement innovative approaches to maximize efficiency and profitability.
  • Oversee and review the daily IT process to ensure that results are reported accurately.
  • Monitor and report on project and program results.
  • Maintain effective levels of communication at all levels of all pertinent information, to include corporate and/or client objectives, performance outcomes and expectations, etc.
  • Oversee efforts to address problems related to program performance.
  • Develop and manage all support staff working with Operations.
  • Ensure Quality Assurance feedback is obtained by all telephone representatives for training and quality improvement purposes.
  • Administer performance appraisals and corrective action as required.

Minimum Education And Experience

  • Bachelor’s degree required or related equivalent experience.
  • Extensive experience in project management and operations management in a customer service or call center environment.

Knowledge, Skills And Abilities

  • Client advocates with strong customer service skills.
  • Excellent interpersonal skills.
  • Ability to manage numerous programs requiring attention to detail.
  • Flexibility and versatility in problem analysis and resolution.
  • Ability to communicate across functional lines particularly as regards database development.
  • Demonstrated knowledge of interviewing and selection process.

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